The intelligent communication layer of the ROSSNEXUS ecosystem. Business phone, SMS, email, AI voice concierge, and support escalation — one stack, one CRM, one audit trail. Engineered today, ready for the AI voice experiences of tomorrow.
Business Phone Lines
Dedicated office, branch, and preparer DIDs with intelligent routing.
SMS Infrastructure
10DLC-registered, TCPA-aligned, consent-tracked outbound and inbound SMS.
AI Voice Routing
Intent-aware call handling: route to preparers, leave voicemail, or schedule callbacks.
Call Automation
Automated reminders, return-status updates, refund notifications, and follow-ups.
Compliance Communication
Recording, retention, and audit logs aligned with IRS Pub 1345 and state requirements.
Unified Inbox
Voicemail, SMS, and missed calls in one CRM-attached timeline per client.
One ecosystem. One audit trail.
Voice and SMS events flow directly into the client timeline, CRM pipelines, compliance log, and operational reporting — no third-party stitching. The same backbone powers the Academy, Demo Sandbox, AI Sales Concierge, and onboarding systems.
- Auto-attach calls and SMS to client records
- Trigger CRM workflows from call outcomes
- Compliant recording with retention policies
- Unified preparer dashboard with call queue
Add Voice to your ecosystem.
Available as a premium add-on on Professional and Enterprise tiers. Provisioning included, with a future-ready path to AI voice and multilingual support.